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Posts Tagged ‘Hampton Inn

“We apologize for the inconvenience…”

Two weeks ago we received an email that our hotel reservation was no longer valid. Apparently the hotel double-booked their rooms and despite our reservation being placed half a year ago, we were being bumped to another hotel for one night only.

Seriously?

The new hotel, a Hampton Inn & Suites, was closer to the Convention Center (and offered a continental breakfast), but we were told they could only accommodate us for the first night because they, too, were booked the entire conference.

So we planned accordingly.

We arrived late last night and selectively unpacked only what we would need to get ready the next morning. The Hampton Inn was GORGEOUS, right in the heart of the city, and we lamented about our desire to remain here.

This morning as we finished our delicious continental breakfast, a well-dressed gentleman approached our table and offered to clear our plates. We exchanged pleasantries (we are southerners after all), then he asked if there was anything he could do to make our stay better.

“You could find a way for them to stay all week!” exclaimed Lisa, a friendly smile across her face. Our friends, Lisa and Sonja were already booked in this hotel for the week and shared our dismay at having to change hotels.

The gentleman, Kevin Smith, inquired about our dilemma, then smiled and said, “I’ll be right back.”

A few minutes and two phone calls later, Kevin made it happen.

We get to stay the week. We don’t have to switch hotels. We don’t even have to switch rooms!

There is no greater joy than having a wish fulfilled. We are blessed beyond measure for this man’s kindness, his willingness to go above and beyond to help us, and the hospitality shown to us from Hampton Inn & Suites in Denver. He was even willing to take a picture with us! If you are ever in this part of the country and need a hotel, I highly recommend this one!

Now off to our first conference day!

It was nearly midnight. The three children were fast asleep in the backseat of the car, their bodies stacked like fallen dominoes. After 5 hours of driving, we were ready to crawl into bed and collapse.

The hotel door opened easily and the king sized bed was a cloud of heavenly white. As I pulled out the sleeper sofa, there was a knock at the door. “Ma’am, we need to move you into another room. This door lock is broken.”

Did I mention that it was almost midnight and we were past the point of exhaustion? Sigh.

We repacked the few things already scattered across the floor. The boys grumbled as they put their shoes back on and we exited the condemned room. The manager on duty returned a short while later, new room keys in hand.

“The only room we have available has two queen sized beds. I hope that’s OK.”

Another sigh, this one audible. Our world is not made for a family of five. From restaurant tables to commuter flights, there’s always a “special request” necessary to accommodate all of us to stay together. And usually, an extra cost as well.

The manager knew I was tired. Frustrated. Exasperated. All attempts to locate a portable cot were unsuccessful. Her arms overflowing with fluffy comforters, she offered apologies, suggesting we could create a temporary bed on the floor for the night.

My smile was weak with resignation, but I thanked her for her efforts. After all, the broken door knob and sparse alternatives weren’t her fault.

The next morning, my little guy spotted the notepad and pen on the bedside table and started to write the letters of the alphabet, one letter for each piece of paper. (Oh, the joys of kindergarten – learning isn’t contained to school days only!)

Alas, there were only a few sheets of paper on the notepad. I smiled at my son and headed down to the front desk to ask for another pad of paper.

I saw her friendly smile as soon as I exited the elevator. The manager on duty last night was still here, working the final hours of her shift.

“Thanks again for trying to help us last night. We all slept really well.” Her smile widened with the unexpected compliment. We chatted a bit, then I explained the dilemma of the notepad. 

“Could we possibly have another notepad? My son loves to practice his writing.” 

“Of course! Be right back!”

She returned with a stack of notepads and a pad of lined paper. Wow! I wasn’t expecting all that! I thanked her for her generosity and returned to the room, my son overjoyed by the unexpected surprise.

As we packed up our belongings and checked out of the hotel, my son and I made a special trip back to the front desk where he personally thanked the manager for her kindness. He also shared some of his SpongeBob drawings, too, his face beaming with pride from her compliments.



It was a quick but pleasant stay, thanks to a very special manager who went above and beyond to make her weary guests feel welcomed.

If you’re ever driving on Rt. 15 through the rolling hills of Pennsylvania and need a place to rest, you might want to stop in at the Selinsgrove Hampton Inn. I know of a manager on duty who would be thrilled to have you there.


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